Frequently Asked Questions
Where will I be picked up from?
If you’re staying in the Melbourne CBD we will endeavour to pick you up from as close to your accommodation as possible. This will either be at your hotel or apartment or at a nearby designated pick up point. We will confirm this with you prior to your trip.
If you’re local to the Mornington Peninsula we can pick you up from your specified address.
How long will the tour take?
Most of our tours depart from Melbourne CBD between 9:30am-10:00am or 10:30am for local pick up and returns at approximately 5:00pm for local or 5:30pm for Melbourne CBD. Please refer to the tour link for more details.
Will someone contact me once I have made a booking?
Yes, we will contact you within 24 hours of you making a booking. You will also receive an automated email booking confirmation upon payment of your deposit.
If you have any queries at any stage, either before, during or after your booking please feel free to call or email us as we are more than happy to assist.
Can we consume alcohol on the bus?
Due to local legislation you are unable to consume alcohol in the vehicle. Don’t worry though, you’ll have plenty of time for fun while at your destinations.
Which wineries or venues will we be visiting?
Depending on the type of tour and the date you have chosen, we will compile a personalised itinerary for you based upon what we consider the best venues that are available for your group size as well as what venues are available for group bookings on that particular day. If you need to consult us prior to booking, please feel free to contact us.
Can I make changes to the set itinerary?
Yes, if you are not completely content with the venues we have chosen then please let us know as soon as possible so that we can discuss alternative venues. We understand that sometimes you might have a favourite venue or just want to see somewhere new. We can’t guarantee specific venues, but we will do our best to make you happy where possible.
Do you charge additional fees for credit cards or online bookings?
No, we are not sneaky here and there are no hidden fees. Elevate tour prices are all inclusive of GST and transaction fees. We accept VISA, Master Card and American Express.
Do you charge a deposit and what is your cancellation policy?
Yes, to secure your preferred date we ask for a deposit of $250. This will be the minimum payment required to finalise your booking. Full payment is required within two weeks of your tour date.
For more information and our cancellation policy, please visit our Terms & Conditions page.
What facilities do you have on the bus?
Our 11 seater Merecedes-Benz vehicle has been specially equipped for your comfort, style and safety.
The vehicle boasts a spacious interior and features the following amenities:
- Reclining seats (10 in the rear and 1 in the front)
- 15” screen with DVD and USB inputs
- USB charging ports beside all seats.
- Onboard refreshments
- Air conditioning